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Frequently Asked Questions
Quick answers before you reach out—or browse our full FAQ for more.
Our support team is available Monday to Friday, 9AM – 6PM (GMT+8 Hong Kong time). Messages received outside these hours will be handled on the next business day.
We aim to respond to email inquiries within 2-5 business days. For urgent matters during service hours, please call us directly.
Please share your registered email, a short description of the issue, and any relevant screenshots or error messages. This helps us assist you more quickly.
For questions about registration, OTP, and Krystal Office+, visit our full FAQ page.